For many years now Pinnacle Claims Management has been our insurance plan administrator. Each time that I have called and spoken to a Pinnacle representative about insurance questions and concerns, I have always been treated with respect and compassion. The representatives always listen carefully to my questions, respond at a level that I can understand, never admonish me and say, "That information is on our website", and never make me feel that they are rushing to get to the next call. They are always patient and very friendly. Pinnacle is one service provider that I look forward to calling when I need assistance!